12 things to ask any cleaner before you sign

Choosing a commercial cleaner is easy to get wrong, because most quotes look the same on paper and most problems only show up after you've signed. These twelve questions bring the differences out early. Ask them of every cleaner you speak to, including us.

1. 1Who will I actually speak to when something goes wrong?
2. 2How quickly will you reply, and how do you measure it?
3. 3How do I see what's been done and what's been reported?
4. 4Will you walk the site before you quote?
5. 5Can I see the scope in writing?
6. 6How do you check the quality of the work, and do I see the result?
7. 7Who supervises the cleaners, and how often are they on site?
8. 8What insurance do you carry, and can I see the certificate?
9. 9Do your cleaners have workers' compensation cover?
10. 10How are your cleaners checked before they come to my site?
11. 11What chemicals do you use, and do you have the safety data sheets?
12. 12What are the terms: length, notice, price reviews and what happens if I'm unhappy?

Each question comes with what a good answer sounds like, and a short note on how Delta answers it. Prefer to read it online?