Privacy Policy
Effective date: 26 January 2026
Last updated: 26 January 2026
Introduction
Delta Cleaning (ABN 83 303 026 478) (“we”, “us”, “our”) is a Brisbane-based commercial cleaning company providing services primarily to medical, healthcare, and professional facilities in Queensland.
We are committed to protecting the privacy of personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information.
Delta Cleaning (ABN 83 303 026 478) (“we”, “us”, “our”) is a Brisbane-based commercial cleaning company providing services primarily to medical, healthcare, and professional facilities in Queensland.
We are committed to protecting the privacy of personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information.
Who This Policy Applies To
This policy applies to personal information we collect from:
Clients and prospective clients
Authorised client contacts
Website visitors
Business enquiries and leads
Contractors and subcontractors
This policy applies to personal information we collect from:
Clients and prospective clients
Authorised client contacts
Website visitors
Business enquiries and leads
Contractors and subcontractors
Personal Information We Collect
We only collect personal information that is reasonably necessary for our business operations.
We only collect personal information that is reasonably necessary for our business operations.
3.1 Information You Provide to Us
This may include:
Full name
Business name
Email address
Phone number
Job title or role
Service address
Billing and invoicing details
Communications with us (emails, calls, messages)
This may include:
Full name
Business name
Email address
Phone number
Job title or role
Service address
Billing and invoicing details
Communications with us (emails, calls, messages)
3.2 Website and Marketing Data
When you submit a form on our website or respond to advertising (including Google Ads), we may collect:
Name
Email address
Phone number
Business details
Enquiry information
When you submit a form on our website or respond to advertising (including Google Ads), we may collect:
Name
Email address
Phone number
Business details
Enquiry information
3.3 Contractors and Subcontractors
We may hold limited personal information about contractors, such as:
Name
Contact details
Engagement details
We do not knowingly collect sensitive information such as health records, identity documents, or visa information unless required by law.
We may hold limited personal information about contractors, such as:
Name
Contact details
Engagement details
We do not knowingly collect sensitive information such as health records, identity documents, or visa information unless required by law.
Sensitive Information
We do not intentionally collect sensitive information, including health information, medical records, or biometric data.
If we incidentally become aware of sensitive information during service delivery, we take reasonable steps to limit access, avoid recording it, and protect confidentiality.
We do not intentionally collect sensitive information, including health information, medical records, or biometric data.
If we incidentally become aware of sensitive information during service delivery, we take reasonable steps to limit access, avoid recording it, and protect confidentiality.
How We Use Personal Information
We use personal information to:
Respond to enquiries and arrange site walkthroughs
Provide and manage cleaning services
Communicate with authorised client contacts
Issue invoices and process payments
Manage contractor relationships
Improve our services and operations
Comply with legal and regulatory obligations
We use personal information to:
Respond to enquiries and arrange site walkthroughs
Provide and manage cleaning services
Communicate with authorised client contacts
Issue invoices and process payments
Manage contractor relationships
Improve our services and operations
Comply with legal and regulatory obligations
Marketing Communications
We may send service-related or marketing communications where permitted by law, including via email.
All marketing communications will:
Comply with the Spam Act 2003
Include a clear unsubscribe option
Stop promptly upon opt-out
We may send service-related or marketing communications where permitted by law, including via email.
All marketing communications will:
Comply with the Spam Act 2003
Include a clear unsubscribe option
Stop promptly upon opt-out
Disclosure of Personal Information
We may disclose personal information to:
Service providers and software platforms we use
Professional advisers (accountants, insurers, legal advisers)
Government authorities where required by law
We may disclose personal information to:
Service providers and software platforms we use
Professional advisers (accountants, insurers, legal advisers)
Government authorities where required by law
7.1 Third-Party Platforms
We currently use or plan to use:
GoHighLevel (GHL) – CRM and communications
Google Ads – marketing and lead generation
Xero – accounting and invoicing
Framer – website hosting
Some of these providers may store data outside Australia, including in the United States, Australia, New Zealand, and other jurisdictions.
We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy laws.
We currently use or plan to use:
GoHighLevel (GHL) – CRM and communications
Google Ads – marketing and lead generation
Xero – accounting and invoicing
Framer – website hosting
Some of these providers may store data outside Australia, including in the United States, Australia, New Zealand, and other jurisdictions.
We take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy laws.
Cookies and Analytics
We may use cookies, analytics, and tracking technologies (including Google Analytics) to:
Understand website usage
Improve user experience
Measure marketing performance
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
We may use cookies, analytics, and tracking technologies (including Google Analytics) to:
Understand website usage
Improve user experience
Measure marketing performance
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
Data Security
We take reasonable steps to protect personal information from:
Loss
Misuse
Unauthorised access
Modification or disclosure
These measures include secure systems, access controls, and limiting information to what is necessary.
We take reasonable steps to protect personal information from:
Loss
Misuse
Unauthorised access
Modification or disclosure
These measures include secure systems, access controls, and limiting information to what is necessary.
Data Retention
We retain personal information only for as long as necessary:
Client and billing records: 7 years
Contractor records: 7 years after last engagement
General enquiries and leads: up to 2 years
When information is no longer required, it is securely deleted or de-identified.
We retain personal information only for as long as necessary:
Client and billing records: 7 years
Contractor records: 7 years after last engagement
General enquiries and leads: up to 2 years
When information is no longer required, it is securely deleted or de-identified.
Notifiable Data Breaches
If a data breach occurs that is likely to result in serious harm, we will comply with the Notifiable Data Breaches (NDB) Scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
If a data breach occurs that is likely to result in serious harm, we will comply with the Notifiable Data Breaches (NDB) Scheme, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.
Access and Correction
You may request access to, or correction of, personal information we hold about you by contacting us. We will respond within a reasonable timeframe and in accordance with applicable law.
You may request access to, or correction of, personal information we hold about you by contacting us. We will respond within a reasonable timeframe and in accordance with applicable law.
Complaints
If you believe we have breached your privacy rights, please contact us first. We will investigate and respond promptly.
If you are not satisfied with our response, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
If you believe we have breached your privacy rights, please contact us first. We will investigate and respond promptly.
If you are not satisfied with our response, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Contact Us
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
We may update this Privacy Policy from time to time. The latest version will always be available on our website.